If you’ve been hiring for your practice recently, you have probably heard of both these titles. Medical assistant. Clinical medical assistant. They seem like they
It is about 11:15 on a Tuesday morning. A patient is calling your practice for the very first time. They found you online, liked what
Staff burnout is on the rise. Learn the key causes, warning signs, and simple ways healthcare practices can reduce stress and support their teams.
Ask ten different practice owners what their receptionist does. You will get ten different answers. “Answers the phone.” “Books appointments.” Sure, that’s true. But that
Your front desk team came this morning to do all the work on time. But three calls came in while they were checking in the
You have a patient who missed their medical appointment maybe two weeks ago. Nobody called them to reschedule. Another patient is there too who had
