Ask ten different practice owners what their receptionist does. You will get ten different answers. “Answers the phone.” “Books appointments.” Sure, that’s true. But that
Tomorrow morning, your front desk will open as it always does. Coffee made, computer on, and fully ready for the day. And by 9:30, the
The appointment is there in the calendar. The room is also ready. The clinical team is fully prepared. And then the patient doesn’t show up.
Your front desk coordinator came this morning. They made coffee, pulled up the schedule, and were fully ready. Then the phones started ringing. A patient
You have a patient who has been coming to your practice for years. She calls every few months to book her appointments. And whenever she
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