Ask ten different practice owners what their receptionist does. You will get ten different answers. “Answers the phone.” “Books appointments.” Sure, that’s true. But that
Your patient just left your office with a new diagnosis. They need to see a specialist. They need prior authorization before that appointment can happen.
You just finished a patient visit right now. The conversation went really well. You listened to the patient, examined, diagnosed, and explained everything very clearly.
You have a patient who missed their medical appointment maybe two weeks ago. Nobody called them to reschedule. Another patient is there too who had
A daughter calls at 6 pm on a random Thursday. She works full time and cannot visit during the day. She has been really worried
There was this time when all patient records lived just in paper charts. Folders stuffed in filing cabinets. Handwritten notes that took much longer to
